Providing a true 24/7 Network Operations Center (NOC) is an expensive service to run and maintain but it is essential to ensuring your client’s infrastructure is both operational and secure.
24/7 network monitoring, patching, maintenance and proactive support is vital to minimising risk.
MSPs require Technical resource to be available & working around the clock to deliver a NOC service; this quickly becomes a costly service to run.
While the cost of network monitoring tools have decreased and the adoption of AI has enhanced NOC capability, human intervention is still essential to providing a functional NOC especially out-of-hours. A basic NOC with just four engineers can cost MSPs in access of £150 000 per year
Solve issues before they become issues
As an MSP you know that even a minor disruption to your clients IT infrastructure can have a huge impact to both your client and your reputation.
NOC.as.a.service
While label our NOC.as.a.service solution and offer your clients a full NOC solution to proactively monitor and maintain their infrastructure.
EXPERT ENGINEERS
All our experienced engineers are English speaking South Africans and hold varying technical certifications.
We provide a true 24/7 service with our engineers working in shifts
YOURS OR OURS?
We can work off your existing stack of tools or we can deploy our own tools into your client environments.
We have tools for monitoring, remediation, patch management and preventative maintenance.
ALERT MANAGEMENT
Let our engineers filter the noise for you and manage your alerts.
We will respond to alerts inline with your processes or alternatively pass on to a Support Desk.
COST EFFECTIVE
Expand your capabilities and service offering without expanding your overhead cost.
Our NOC.as.a.service solution can deliver overhead savings in excess of 50%
How does NOC.as.a.service work?
White label our Support Desk.as.a.service solution to work as an extension of your business.
1
GET IN TOUCH
Speak to us about your NOC requirements and your client’s infrastructure
2
WHAT ARE WE MONITORING?
We’ll review the infrastructure and work with you to set monitoring metrics and alert thresholds.
3
PREVENTATIVE MAINTENANCE
Next, we’ll build a preventative maintenance plan to include patching and firmware updates.
4
OPERATIONAL GO-LIVE
Finally, we will build a runbook to determine the processes and procedures to deal with alerts, carry out maintenance and most importantly how we communicate and engage with your Support Desk and your Clients.
5
MAINTENANCE WINDOWS
Cyclical maintenance windows implemented to carry out preventative maintenance work such as BC/DR tests, firmware updates & infrastructure testing.
6
REPORTING
We provide you with reporting bespoke to your requirement.
We can report on anything from daily alerts, WSUS status to maintenance plans.