White Papers

View a collection of whitepapers from industry vendors curated by As.a.Service

MSP marketing metrics:
moving away from vanity numbers

Learn more from the MSP Advantage Program about sales & marketing metrics.

White paper from MSP Advantage

MSP Advantage Program
Best Practices

Are there any other best practices of successful MSPs worth emulating?

White paper from bvoip

Using Documentation to Boost MSP Efficiency & Drive Profitability

Common scenarios & consequences you could face without proper documentation

White paper from N-Able

Top 10 Tips for Launching an MSP

The 10 tips offered here will help prevent you becoming a business failure statistic and put you on the fast track to building a successful managed services practice.

White paper from ManageEngine

The real cost of
ownership of
IT service desks

Understanding the ITSM cost factors at play

White paper from Freshworks

2021 IT Operations Survey 

Learn more about the key priorities,
challenges & technology adoption of your
in small and midsize businesses (SMBs)

White paper from Kaseya

The many faces of ITSM-Driven Business improvement 

7 Real life stories from across the World covering employee productivity to improvement processes

White paper from ManageEngine

Gartner Magic Quadrant for IT Service Management Tools

A look at vendors in the enterprise ITSM tool market to help leaders with their IT Roadmaps

White paper from Gartner 

How To Scale Up Or Scale Down Your MSP

Erez Zevulunov writes for MSP Insights on the benefits of scaling your MSP up or Down.

White paper authored by Erez Zevulunov

MSP Insights